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Terms And Conditions For Purchase of the Service

Prices are quoted on the basis that passengers will be ready to travel at the booking time and that waiting time will be an additional charge. Quotations are valid for 24 hours for acceptance by the client. All reservations will be confirmed by the company by means of an email which will include a reservation number. There may be an additional charge if there is a deviation from the agreed itinerary, for example to drop a passenger off the shortest route. Payments are by credit card or by cash paid to the driver. Credit card details are to be provided at the time of booking as the driver is unable to process payments. The company reserves the right to make use of other PCO licensed companies to collect the passenger when necessary.  

Collection from an Airport 

The driver will be in the terminal to greet the passenger and will wait at the information desk in the arrivals terminal with a card bearing the passenger’s name. Forty five (45) minutes waiting time at the Airport from the actual arrival time of the flight is included in the quotation. Should the driver be required, for any reason, to wait for more than this time, an additional fee of £2.50 for every ten (10) minutes will be charged. This additional charge includes the cost of extended car parking. We check for any expected flight delays and will not charge for this time. However, if the client misses the flight, the company must be notified immediately or at least 2 hours before the agreed time of collection or the full cost of the booked journey will be charged. The driver will monitor the information screens to follow the progress of the passenger through baggage collection and immigration and will wait a reasonable time for the passenger. If the passenger fails to make contact with the driver, the driver will put a call out for the passenger and will attempt to contact the passenger using the mobile phone number provided by the passenger at the time of booking. The driver will wait a further 20 minutes and may then leave and the passenger will be liable for the full fare. If the passenger arrives at the information desk of the airport and can not make contact with the driver, the passenger should call the company for instructions.

Collection from any other address 

When a pickup is booked from a UK address, the driver will wait up to ten (10) minutes after the arranged pick up time. The driver will attempt to contact the passenger by telephone and by ringing any doorbell. After this time, the passenger will be charged for the booking. 

Custom Tours

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Large Groups

Need a transfer for 7 or more people? Please call our booking hotline.

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Special Needs

If you have special requirements such as child seats, booster seats or require wheelchair access just let us know.


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